Refund policy
Refund policy
Order Cancellations
- Standard Products: Can be canceled at any time before shipping.
- Customized Products: Customized Products cannot be canceled once production begins.
- For cancellations, please contact [email protected] to check your order status.
Return Policy
Eligible for Return:
- Standard Items: Can be returned within 30 days no reason return
- Customized Items: Only eligible for return if damaged or defective. Issues must be reported within 30 days for a refund.
- Non-returnable Items: Products that are not in their original packaging or condition.
How to Process a Return:
- Email Request: Email [email protected] with your order number, package photos, product photos, and the reason for return.
- Approval & Instructions: We will respond within 2 business days with the return address and instructions.
- Refund Issuance: We will issue a refund immediately after receiving the returned product. Refunds typically take 1-3 business days to reflect in your account.
Shipping Costs: Return shipping costs are covered by us, but any expedited shipping fees are non-refundable.
Exchange Policy
Eligible for Exchange:
- Standard Items: Can be exchanged within 30 days for a different size, color, or product.
- Customized Items: Exchanges are only possible if the item is damaged or defective, and reported within 30 days.
- Non-exchangeable Items: Products that are not in their original condition or packaging.
How to Process an Exchange:
- Email Request: Contact us at [email protected] with your order number, product details, photos, and the reason for the exchange.
- Approval & Instructions: Our team will reply within 2 business days with the exchange process and shipping label if applicable.
- New Item Shipment: Once we receive the original item, we will promptly ship the replacement product to you.
- Shipping Costs: We cover exchange shipping costs, except rush shipping fees on the original order.